Retention rate, or the ability to keep customers coming back, is a crucial metric to evaluate the health of your business. Acquiring a new customer can cost five times more than retaining an existing customer, whereas, increasing customer retention by just 5% can increase profits from 25-95%

Obviously there is no better way to get customers back then a high quality experience, with that, here are 3 effective strategies to increase your retention rate: 

1. Targeted Campaigns: Keep customers informed about promotions, special offers, and new menu items, making them feel valued and engaged. With ordable/’s  SMS/Whatsapp campaigns, you can send personalized messages to specific customer segments. 

2. Loyalty Points: Reward customers for their repeat purchases and encourage them to return. At ordable/, we make this easy with where accumulated points can be redeemed for discounts or free items. 

3. Collecting Feedback: Collect valuable information to make improvements that demonstrate you value your customers’ opinions. ordable/’s feedback collection tools makes it easy to gather and act on customer feedback.

A high retention rate is the lifeblood of a successful business. It not only boosts revenue through repeat purchases but also enhances your brand’s reputation and customer loyalty. When customers know they can rely on your consistent, personalized service, they’re more likely to become your biggest advocates.

If you have any questions about how you can improve your retention rate, reach out to us.