BBT
The Best Burger in Town!

 

Previous Platform
Order Direct
Industry
Food & Beverage
Use Case
QR Code & Pick Up
 

The Story

On July 5th at 53.5°C Kuwait was the hottest place on Earth. BBT wanted to prioneer a way to keep their staff cool while serving drive-in customers picking up from their branch:

  • 🍔 Customers would park outside the branch to place an order
  • 🍔 Service waiters with cooling gear would wait for orders outside
  • 🍔 Orders would be punched into a tablet and sent to the kitchen
  • 🍔 Runners would take orders from the branch to customers outside

The Challenge

BBT approached ordable/ looking for a solution that would allow them to:

  • ✔️ Allow customers to order and pay with ease.
  • ✔️ Keep staff indoors and cool, until an order is ready to be delivered.
  • ✔️ Identify the parking spot of an order to help runners deliver them.
 

The Solution

BBT uses ordable/ to allow customers to view their menu online. Customers parked at a designated BBT parking spot can scan a QR code and place an order through the same online menu. Paying for orders is simple and fast using one of ordable/‘s payment partners – Tap Payments – that accepts all forms of credit and debit cards. BBT customers can also opt to pay using Cash or KNET POS Machines when they receive their orders.

  • ✔️ Customers place orders on their phone
  • ✔️ Orders automagically appears on BBT’s ordable/ dashboard
  • ✔️ Customers can track the status of their order
  • ✔️ BBT staff print orders and prep. them in the kitchen
  • ✔️ Runners take ready orders direct to customers and mark orders as complete
  • ✔️ Orders are reconciled using ordable/‘s closing reports
 

Results

“ Very easy to order through the online menu! Its great that BBT is considerate towards their employees during peak temperatures. 10/10 ” – BBT Customer

  • 🍔 Hundreds of daily orders using the new ordering system.
  • 🍟 Time spent outside is 45 mins vs. 5 hrs. previously .
  • 🥤 Orders are more accurate with parking identification.

Most importantly, BBT is now a happy merchant of ordable/

“ Thank you guys for making this happen 🙏🏽🙏🏽🔥🔥🔥 Love working with you guys 🙏🏽 ” – BBT Management

 

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